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Rank One keeps crashing, showing errors, or "times out".

If you’re experiencing crashes or timeouts, clear your browser cache or update your app and try again. If the issue persists, please send us a screenshot and describe what action you were taking so we can investigate.

1. Standard troubleshooting

  • Clear your browser cache and cookies, then close and reopen your browser. This step frequently resolves loading issues, login problems, or pages that are not displaying correctly.

  • Verify that your browser or Rank One app is updated to the latest version. Outdated versions can cause performance issues or prevent certain features from functioning as intended.

  • Attempt to access Rank One from a different browser (for example, Chrome instead of Safari) or from a different device (such as switching from a mobile phone to a desktop computer) to determine whether the issue is specific to a particular setup.

2. Persistent issues

  • If the problem continues, capture one or more screenshots of the full page, ensuring that any error messages or codes are clearly visible. If a specific error code or message appears, record the exact wording.

  • Contact support and include the screenshots, any error codes or messages, and a brief description of what you were doing when the issue occurred (for example, which page you were on, which student or form you were viewing, and which button or link you selected).

  • When possible, also provide the browser or app version you are using and indicate that you have already completed the standard troubleshooting steps above. This information helps support diagnose and resolve the issue more efficiently.